Reports 85% Less Cases Of Fraud Using Telesign

The Challenge was looking to build a better and safer online community, free from fraud, as they were experiencing increases in user reported fraud cases and support calls. They focused their efforts on evaluating solutions that offered features to assist with increased identity assurance and account security. They also wanted to collect valuable user data that would help them make instant fraud risk decisions. knew that if no action was taken to further prevent fraud, their brand reputation and user trust would decline.

TeleSign Delivered

Increased User Confidence & Trust

Increased Identity Assurance – Ability To Make Instant Fraud Risk Decisions

85% Less Stolen Accounts & Unauthorized Account Access

The Solution ultimately chose to combine a few TeleSign services: Score, SMS Verify and Voice Verify. They require a new user to provide a valid phone number before they can post an item for sale or make a purchase. Using Score, potentially malicious buyers and sellers are blocked at registration if their fraud risk scoring is high. Using SMS Verify and Voice Verify, is able to connect a verified and valid phone number to each user account using phone-based verification.

Using TeleSign to verify phone numbers at registration helped us simplify the sign-up flow, increase conversions, reduce verification costs and maintain our authentic user base.

Jelena Moncilli

Anti-Fraud Specialist,

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