Annual Report

A Digital-first Economy and Digital Identity

We’re sharing TeleSign’s
journey by numbers

According to Gartner and TeleSign’s first-hand experience, the COVID-19 pandemic started a rapid adoption of cloud services, which has hugely increased enterprises’ exposure to phishing and other attacks. This has driven new investment in multi-factor authentication (MFA), among other cloud security controls.

By 2023, 60% of large and global enterprises will deploy multi-factor authentication (MFA) capabilities and 90% will leverage API-enabled CPaaS offerings as a strategic IT skill set to enhance their digital competitiveness.

Product Usage Increase Around the World

YoY Usage Increase by Region (2019-2020)

How We Fought Fraud

YoY Percentage Usage Increase by Product

Score

Reputation scoring based on phone number intelligence, traffic patterns, machine learning, and global data

Score usage increased by 41% YoY
Phone score in action

SMS

Enables developers to build communications and account security SMS messaging into web and mobile applications

On average, SMS product usage increased by 529%
this includes SMS Verify and 2-way inbound features
SMS messaging

Voice Verify

Delivers patented phone-based verification and two-factor authentication using a time-based, one-time passcode sent over voice message

Voice Verify usage increase YoY
Voice phone

PhoneID

Detailed and actionable global phone number and subscriber data intelligence to strengthen authentications, evaluate fraud risks, and enhance the user experience

Phone ID usage increased by 83% YoY
Phone ID in action

Rising to the Challenge

We made the best of a wild year and grew through it all

New hires

125 onboard

Slack

9.69 million messages sent

Five nines

uptime achieved

Coverage

increased by +35% compared
to 2019 in key top five EU,
Africa and Americas region

Score

product usage grew
by 41% YoY

WFH

100% remote
work from home

Employee headcount

grew 30% YoY

Protecting Our Customers

The cohort of platforms that rely on us to connect and protect digital experiences around the world continues to grow.

Talk To An Expert

Interested in learning about how TeleSign's identity and engagement solutions can prevent fraud while fostering secure and global growth for your business? Let's chat.