Trusted Password Reset
Thirty-five percent of help desk calls are password reset related. TeleSign leverages a preregistered phone number to send a one-time authentication code to the user. By using TeleSign 2FA, customers automate the password reset process, dramatically improving user experience while reducing help desk support cost.
TeleSign enables a powerful, yet simple password reset solution by leveraging a user’s phone number.
Here is how it works: A user registers their phone number(s) when creating an account. If they ever forget their password, TeleSign sends an automated call or SMS to the user’s phone with a one-time PIN code that the user enter into the login page. Once their phone is verified, they can create a new password.
By using the phone to verify users, TeleSign provides a higher level of security than relying only on easy-to-guess challenge questions such as "What is your mother's maiden name?" or "What is the name of your pet?"
Already deployed across some of the largest email providers and social networks in the world, TeleSign delivers the perfect solution for a secure and simple password reset process.
