FAQ: Frequently Asked Questions

Below, you'll find a list of our most commonly asked questions. If you have a question that you can't find the answer to, please contact us using the information found on our Contact Page, and a TeleSign representative will be happy to answer your questions.

• How much fraud will TeleSign's services reduce?
• How much does TeleSign cost?
• How long has TeleSign been in business?
• How does TeleSign help reduce fraud?
• How effective is TeleSign in reducing fraud?
• How can TeleSign increase the quality and value of my leads?
• Who uses TeleSign?
• How can I partner with TeleSign?
• How can I contact TeleSign?

• What forms of payment does TeleSign accept?
• Does TeleSign charge any setup fees?
• Does TeleSign charge any monthly fees?
• Does TeleSign charge a monthly minimum?
• When is my TeleSign bill due?

• Where are TeleSign's hosting facilities located?
• Does TeleSign store the phone numbers called by its system?
• Does TeleSign store any information about my users?

• How long will it take to integrate TeleSign into my website?
• What web languages does TeleSign's system support?
• Will my users need to leave my website to get verified?
• Is TeleSign integrated into any shopping cart software?
• I have a Yahoo store. Can I use TeleSign?
• How do I integrate TeleSign's Telephone Verification service with TeleSign's PhoneID service?
• What happens if a user enters his phone number incorrectly?
• Can I limit the number of times a user can request a Telephone Verification Call SMS?
• Can I limit the number of times a user can attempt to enter the verification code?
• What is a Status Request?
• Why would I use a Status Request?
• How do I access TeleSign's integration documentation?
• How can I get help with TeleSign integration?

• How much does the Telephone Verification by Phone service cost?
• How can I add TeleSign's Telephone Verification service to my website?
• Can I customize the message played to my users?
• Can I call users outside the US?
• Can I play a message in another language?
• Can a fraudster beat your system by using a VOIP or prepaid mobile phone?

• How much does the Telephone Verification by SMS service cost?
• How does the Telephone Verification by SMS service work?
• Can I customize the text sent in SMS messages?
• Can I send SMS messages to international mobile phones?

• What is the PhoneID service?
• How much does PhoneID cost?
• What can PhoneID tell me?
• What types of phone numbers can PhoneID identify?
• Where does TeleSign acquire the information provided in its PhoneID service?
• What is phone number cleansing?
• Does PhoneID work internationally?